Site Support Technician

Location:	Ottawa, Ontario, Canada
Job Type:	Temporary
Posted:	23rd Jul 2010
Closing Date:	28th Jul 2010
Posted By:	Turtle Island Staffing
Details:
Site Support Technician Our government client the Department of National Defense is currently seeking 12 temporary Site Support Technicians. Requirements • English Essential, Bilingual preferred • Secret Security Clearance • 2 years experience in providing user and network support in a Windows NT/2000/2003 network and Windows 2000/XP desktop environment including printers and blackberry troubleshooting • 2 years experience in providing on-site technical support to clients in a Windows 2000 and XP desktop environment • Knowledge of Helpdesk management software. Preference will be given to candidates who have experience in BMC Service Desk Express, Support Magic or Magic • Knowledge of network concepts. Protocols (10/100 Base-T/TX Ethernet, TCP/IP). • Knowledge of Microsoft Office 2000/2003. • Knowledge of NT/2000/2003 user account and service administration. Duties • Provide user advisory and information services through the NCR Site Support Services, including responding to inquiries on NCR IT subjects of a general nature • Provide the initial point of contact for Site Support technical help in the case of individual users experiencing problems with the use of network hardware, software and applications • Conduct first-level and second-level problem determination and analysis on all client calls. • Respond to incoming calls received by the NCR Service Desk, which includes troubleshooting and responding to user problems by visiting to client on-site. • Use Magic Service Desk software to receive, log, track, and document all trouble calls and record all actions taken up to problem resolution. Update client information in the Magic Service database as required. • Isolate problems and give follow-up instruction as required to reduce the overall number of trouble calls • Conduct follow-up activities with clients to ensure all problems are resolved to the client’s satisfaction, according to Standard of Support (SoS) While enthusiastic candidates are appreciated, only those being considered will be contacted Candidates already registered with Turtle Island Staffing should contact their consultant directly

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