IT Support Analyst

Location:	Ottawa, Ontario, Canada
Job Type:	Permanent
Posted:	29th Aug 2007
Closing Date:	26th Sep 2007
Posted By:	The Pepsi Bottling Group
Details:
IT Support Analyst The Company: The Pepsi Bottling Group (PBG) is the world's largest manufacturer, seller and distributor of Pepsi-Cola beverages - some of the world's most recognized consumer brands. In 1999 we were formed as an independent company through an Initial Public Offering, one of the largest in the history of the New York Stock Exchange. With nearly $11 billion in sales we have 60,000 employees worldwide and operations in Canada, the United States, Greece, Russia, Spain, Mexico and Turkey. At PBG "We Sell Soda" and it's our people that are at the core of our business. PBG can only win in the marketplace through the dedication and commitment of our employees. When you work at PBG, you enjoy a high degree of autonomy, responsibility, and visibility - everyday. We reward entrepreneurial, innovative people who enjoy taking calculated risks and who foster teamwork and a sense of fun. At PBG, we treat employees fairly, and with dignity. Position: The IT Support Analyst contributes to The Pepsi Bottling Group's success by providing IT hardware and software technical support for field based users and equipment (LAN/WAN). Key Responsibilities include: • Work independently to efficiently resolve customer issues and support IT team members to meet Service Level Agreements • Communicate with Team Lead and Engineering/Helpdesk to ensure project and support objectives are met • Deliver new applications, upgrades and patches while adhering to security and process standards and policies • Apply thorough knowledge of PC's, peripherals, and network technologies • Participate within the team to improve the entire team’s ability to meet and exceed customer expectations Required Experience, Skills and Abilities: • Bachelor's degree or equivalent experience as a LAN Administrator or Support Analyst in a Microsoft environment • MCSE , A+ or equivalent certification preferred • 3-5 years experience with Microsoft XP technologies Novell Netware/ZenWorks, Microsoft Office, Cisco Switches, Cisco Wireless Access Points, Dell Desktops, Laptops and Servers • Advanced PC application troubleshooting • Understanding of basic network protocols • Implementation of Ethernet Infrastructures • Ability to support a local and remote user base • Strong support skills in a heterogeneous network environment • Previous experience supporting a call center • Ability to work well independently and as part of a team to deliver support • Strong interpersonal, communication and time management skills • Flexible work skills (some nights and weekends) and ability to travel as required • Bilingualism (French/English) is an asset If you are interested in this amazing opportunity please apply online at www.pbgjobs.com.

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